canWork Cloud Support Docs

Email client set-up

This is for accounts that you are setting up using your domain of choice (*example@yourdomain.com) or our address (*name@canwork.cloud).

If you have a domain email. At this point you should wait a half hour for that to propagate (if you are using a domain address of your choice), then try hooking up your email client.

For *name@canwork.cloud addresses, you can set up your client immediately.

For domain email (*example@yourdomain.com), you have to set up your DNS using these instructions: https://canwork.cloud/domain-email/

There are some instructions for different clients:

On better behaving clients (ie. not Outlook), autodiscover should fully work or get most of the way there.

These are the settings that you will end up as:

Inbound IMAP: ctmail.ct.coop
Using TLS on port 143 (preferred): Port 143 TLS (aka STARTTLS) or… using Explicit SSL wrapper on port 993: Port 993 SSL (explicit SSL)
Authenticate with PLAIN

Outbound SMTP: ctmail.ct.coop
Port: 587 TLS (aka STARTTLS) or Port: 465 SSL/TLS , Authenticate with PLAIN

For day to day use, here is webmail and password reset/forwarding/vacation info: https://canwork.cloud/password-reset-forwarding-vacation/